Frequently Asked Questions

Q1: Why are these products being recalled?

A1:

The recall is being initiated because the potential exists for a small number of bottles to have been punctured during the packaging process. The puncture was discovered as part of the company's quality control processes.

Q2: Are there any consumer safety concerns associated with the use of these lots?

A2:

If a consumer takes PEPCID^® COMPLETE^® TROPICAL FRUIT or ORIGINAL STRENGTH PEPCID^® AC^® from anaffected lot (BEF062 and BFF010) which has a punctured bottle, the risk of serious adverse health consequencesis remote.

Q3: What lots have been recalled?

A3:

PEPCID^® COMPLETE^® 50 ct lot BEF062 and ORIGINAL STRENGTH PEPCID^® AC^® 90 ct lot BFF010 have been recalled. The lot numbers for the product can be found on the side of each bottle.

Q4: What caused the manufacturing issue?

A4:

The cause of the puncture was determined to be a protruding screw on the packaging line. Corrective action has been implemented.

Q5: Are PEPCID Products still available?

A5:

This recall is limited to one lot of PEPCID^® COMPLETE^® TROPICAL FRUIT, lot number BEF062 and ORIGINAL STRENGTH PEPCID^® AC^® Tablets, lot number BFF010. PEPCID^® products remain available on store shelves for all other lots as well as all other product presentations. You may experience a temporary shortage of ORIGINAL STRENGTH PEPCID^® AC^® 90 ct and the PEPCID^® COMPLETE^® Tropical Fruit 50 ct on store shelves.

We are in the process of manufacturing additional ORIGINAL STRENGTH PEPCID^® AC^® (10 mg) and PEPCID^® COMPLETE^® now that the corrective action has been implemented on our packaging line.

Q6: I have a punctured bottle, what action should I take?

A6:

If you have a product with a puncture in the bottle, you should discontinue use and contact the Consumer Care Center at 800-755-4008.

Q7: My bottle is not punctured can I continue to use the product?

A7:

If your bottle is not punctured you don´t need to take any action. If you have additional concerns or questions, please contact JJMCP´s Consumer Care Center at 800-755-4008.

Q8: Will you be offering a refund for the product I purchased and has been recalled?

A8:

If your product is not punctured you do not need to take any action. If you have a product with a puncture in the bottle, you should discontinue use and contact the Consumer Care Center at 800-755-4008 for a refund.